Adobe Australia
Technical Account Manager Associate Intern (Apr 2024)
Sydney
Opportunity expired
Opportunity details
- Internship, Clerkship or Placement
- AUD 55,000 - 60,000 / Year
- pro-rata over internship period
- 2 vacancies
- Apply by 12 Nov 2023
- Start date 21 Apr 2024
Our company
Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps and transforming how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The opportunity
We're looking for goal-oriented people who thrive in a fast-paced team and are eager to apply their problem-solving skills to real business challenges. Each of our customer engineering interns will take on at least one individual special project related to the development and operation of our team. These could include efforts like tracking and measuring the success of our support programs, identifying and coordinating thought leadership and customer case studies, conducting research and development of new operational approaches, or another similar project.
What you'll do
- Research support approaches, customer opportunities, technology capabilities, and similar data points
- Build business reporting—charts, graphs, and reports on any number of projects or initiatives
- Develop workflows, process documentation, recommendations around business strategy, and other knowledge assets
- Deliver at least one hallmark output related to your special project(s)
- Present findings and recommendations to Customer Engineering leaders
- Learn about how Customer Engineering (technical account management and support) fits into the equation and helps increase customer success at an enterprise technology company
What you need to succeed
- An obsession for delivering a better customer experience
- Collaboration with diverse individuals across lines of business, functional areas, and different levels and geographies of an organization
- Orientation toward action, willingness to take initiative, and a desire to roll-up sleeves and dig deeply into a business
- Dedication to constant self-improvement and a willingness to be mentored
- Perseverance under pressure and a positive demeanor
- Sharp analytical thinking skills and intellectual curiosity
- Strong interpersonal skills (oral and written)
- Eagerness to seek creative solutions for project and data challenges
- Proficiency with the Microsoft Office product suite: Excel, PowerPoint, Word, and SharePoint
Requirements
- Graduate in 2024 in a related field such as bachelor’s degree in business, marketing, computer science or similar
- Outstanding record of academic achievement
- Ability to work a minimum of 3 days per week for six months (April to Oct 2024)
- Australian citizen, permanent resident or New Zealand citizen based in Sydney
- Demonstrated ability to learn quickly, be a team player, and manage change effectively
- Interest in either: sales, business, marketing, or technology
- A self-starter, results-oriented, persuasive, multi-tasker, service-oriented and professional
- Be proactive in stakeholder engagements
- Fluent in English
To learn more about what a technical account manager role is about, you can watch this video.
Get to know us a little more
Simply put, we're a NASDAQ-listed leader in digital marketing and media software. We help individuals and enterprise customers make, manage, measure, and monetize content to achieve their business goals.
Hiring criteria
- No experience required
- New Zealand Citizen +more
- Engineering & Mathematics +more
- Bachelor or higher
Reviews
In value success my role is to maintain client relationships and address their business problems with the best suited Adobe solutions. This involves working with representatives from other teams to drive the desired results.
- Channel marketing - Campaign/Event execution - Working with internal & external teams i.e. sales, BDR's etc.
Role: Analysing data + insights to reflect and review past and present performance, predict future performance, and build strategies around this to add value to and improve business. Day to day responsibilities vary on the work I'm doing and certain deadlines/ events that are on, however I work through juggling meetings with my team and other internal stakeholders, working on projects independently, checking in with my manager, setting aside time to upskill through training courses (very useful as I use a lot of software/ technical skills and am still early in my career).
About the employer
Adobe AU
4.9
1,000 - 50,000 employees
Technology
Adobe is the global leader in digital media and digital marketing solutions. Adobe's mission is to change the world through digital experiences.
Pros and cons of working at Adobe AU
Pros
Very good culture and attitude towards professional development
The culture, scope of work, international scale, remuneration, benefits, accessibility
A supportive team environment that lives up to the company values and focuses on employee wellbeing.
The culture at Adobe is fantastic. Everyone is so supportive, welcoming, and genuine - it's a place where you can be yourself and spend time developing professionally.
Opportunity to work collaboratively with internal and external agencies.
Cons
Sometimes seemingly simple tasks can become very difficult to complete due to the size of the organisation and the many teams that need to get involved