Data Associate (French), Alexa Shopping Operations (Start ASAP)

Your role

Amazon India is seeking a Data Associate for the annotation and data analysis operations team. This team plays a critical role in improving Alexa’s natural language understanding leading to improved CX quality metrics and positive business impact. The Data Associate must have a passion for data, efficiency, and accuracy and will work under the direction of the Operations manager and Sr.Data Associates. Specifically, the Data Associate will:

• Process annotation & data analysis tasks with high efficiency and quality in a fast-paced environment.
• Deliver on assigned SLAs and KPIs like productivity, turnaround time, quality, etc.
• The tasks will be primarily repetitive and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the SOP.
• Contribute in team initiatives to improve overall process efficiency and quality.

About you

Basic Qualifications

• Graduate or equivalent (up to 1 year of experience)
• Candidate must demonstrate language proficiency in French language in all of the following: verbal, writing, reading, and comprehension. Required language level: B2.2/BA/Advanced Diploma
• Good English language proficiency: verbal, writing, reading, and comprehension
• Strong analytical and communication skills
• Passion for delivering a positive customer experience, and maintaining composure in difficult situations
• Ability to effectively and efficiently complete challenging goals or assignments within defined SLA

Preferred Qualifications

• Basic level of Excel knowledge
• Familiarity with online retail (e-commerce industry)

Benefits

At Amazon, you'll work on cutting-edge projects while enjoying benefits designed to support both you and your family's needs, tailored to your role and location. These may include:

• Stay Healthy and Financially Fit - Amazon provides you and your family access to the medical care you need, and ways to save for the future.
• Ready for the Unexpected - They know you can’t prepare for every scenario, which is why Amazon provides comprehensive coverage and protection to handle life’s unexpected accidents and surprises.
• Time for You, When You Need It - Regular time away from work is essential for employees to recharge and renew. Employees accrue paid time off in addition to company-paid holidays. And when you need more time for some of life’s bigger moments, such as caring for a new child or an ill family member, Amazon offers several paid and unpaid leave options.
• Professional Growth - Amazon employees are encouraged to enter different roles, take on new challenges, and learn new skills. The internal transfer opportunities and expanding career development programs help employees build their careers.
• Employee Assistance Program - The Employee Assistance Program is available to employees and their families for work-related or private issues, including anxiety and stress, legal or financial questions, family issues, child or elder care referrals, and many other topics that are important to you.
• Take Ownership - At Amazon, most employees can become owners of the company through the granting and vesting of Restricted Stock Units. Amazon is continually evaluating new ways to provide other types of ownership opportunities for all employees.

Training & development

The Learning & Development team at Amazon is dedicated to enhancing the associate experience by designing impactful programs that support employees' growth. With a focus on improving core operations tasks, they help develop leadership skills and foster stronger teamwork, leading to better performance and employee satisfaction. The goal is to revolutionize training, ensuring that employees thrive while contributing to Amazon's success.

Career progression

At Amazon, career growth is not just a possibility; it's a priority. They believe in fostering an environment where employees can continuously develop their skills and advance their careers. Whether through higher education support, hands-on apprenticeships, or mentorship programs, they provide a variety of opportunities that allow you to grow both professionally and personally. By offering tailored learning experiences, certifications, and access to experienced mentors, we empower our team members to achieve their full potential, take on new challenges, and progress in their careers.

Sources

The following sources were used in researching this page:

• amazon.jobs/en/jobs/2804063/team-lead-hyd8-ob
• amazon.jobs/en/benefits/global
• amazon.jobs/content/en/teams/fulfillment-and-operations/learning-development
• hiring.amazon.com/why-amazon/career-advancement/mentorships-development
• youtube.com