Digital Content Associate Audible null

About Amazon

Amazon offers a variety of products and services through its online marketplace and content distribution platform, including online retail, cloud computing services, consumer electronics, e-book sales, and digital media downloads. Audible is the leading provider of premium digital spoken audio information and entertainment on the Internet. It is a subsidiary company of Amazon specializing in the spoken experience, providing digital audio editions of books, newspapers and magazines, original programming, and TV and radio subscriptions.

Your role

The primary responsibility of this role is to perform operational activities related to the content in the audiobook. The associate is expected to listen, identify, and fix issues related to content in the audiobooks using software or tools by adhering to the standard operating procedure. Associates are required to use a headset to listen to the audio for a significant period of time during their work.

Responsibilities

The responsibilities in this role include, but are not limited to:

• Understand and adhere to standard operating procedures.
• Analyze, and identify the issues in the audio content.
• Understand the issue and make the best use of the available resources/tools to resolve/fix it.
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standards.
• Communicate with internal and external stakeholders.
• Adhere to the Service level agreement and average handle time set for the processes.
• Meet predetermined and assigned productivity targets and quality standards.
• The individual is required to make judgment-based decisions based on observations and procedures.

Training, development & rotations

Amazon is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, Amazon helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings
• Constantly have to learn. When surrounded by extremely smart people
• Learn what customer-centric means.
• Job rotation programs designed to reignite and broaden your work experience
• Yearly education and training reimbursement to keep your skillset sharp
• Subscriptions to the leading online training platforms for technical and business acumen
• POD (Power of Difference) communities to network, mentor, and grow as leaders.

Salary & benefits

The average annual salary for a Content Associate will range from INR 2.5 to 3.5 LPA (Source: AmbitionBox). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families
• .....read more

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. The reason why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of their employees. They also support:

• Higher Education 
• Apprenticeships & Certifications
• Mentorships & Development

Work-life balance

When you join Amazon, you are part of a team that works together to create one goal. You create new friendships, and a lot of those are like family. Work days are usually from Monday to Friday with good flexible working hours.

Culture & vibe

• Amazon has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.
• They have gained an appreciation for their policies and initiatives that reinforce their employees to strive harder for their mission.

About you

Basic Qualifications

• Bachelor's degree
• Experience with Microsoft Office products and applications

Preferred Qualifications

• Fresher or candidate with one year of work experience

How to apply

To apply for this role, simply click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted easily.

The primary recruitment process includes,

• Online Application
• Phone Interview
• In-Person Interview (Technical)