Subject Matter Expert null

About Amazon

Amazon India is the Indian counterpart of the global e-commerce giant, Amazon. Launched in 2013, it quickly gained popularity and has become one of the leading e-commerce platforms in the country. From delivering fresh produce to their doorstep to creating and distributing movies, music, and more, it is always finding new ways to delight its customers.

Your role

• He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification, etc.
• He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report errors. He/she has to follow SOP to catch errors in the content.
• He/She should be able to provide floor support to DAs on clarifying their queries during execution
• The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage), and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals, and ability to ideate and drive process improvements for closure.
• The employee will be an individual contributor for this role.
• In addition, the associate must be able to pay close attention to minute details, have good communication skills, and have a professional demeanor.
• He/She should be able to do RCA for all the duplicate and invalid clarifications – reduce ambiguity in work instructions by identifying training needs.

Training & development

Amazon offers a range of training programs, like customer service techniques, problem-solving, inventory management, and safety procedures to enhance employees' skills at fulfillment centers. It also encourages employees to develop their careers through various professional development programs. These programs can include workshops, seminars, conferences, and networking opportunities.

Salary & benefits

The estimated total pay for a Subject Matter Expert at Amazon is ₹ 4,00,000-8,50,000 per year.

Amazon offers comprehensive, highly competitive benefits that begin on day one. They include

• Health insurance
• Holidays and paid time off
• Professional growth
• Employee assistance program.

Career progression

People who succeed at Amazon have something in common—they are customer-centric, they are leaders and they are innovators. Learning from the failures, and applying them to the next big idea, is at the heart of delighting customers and inventing things you never thought possible. Employees are encouraged to take ownership of their work and careers. It believes this means people grow faster at Amazon than they would anywhere else.

Work-life balance

As part of its ongoing efforts to introduce progressive policies and enable better work-life balance, Amazon India has introduced a new part-time work arrangement policy starting November 2021. The new policy enables employees to avail of reduced working hours to focus on personal priorities. Employees can temporarily request to work fewer hours after prior discussions with their managers and HR.

Culture & vibe

A company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of its customers. Amazon believes that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what it can achieve as a company. It actively recruits people from diverse backgrounds to build a supportive and inclusive workplace. Also takes steps to ensure employees have a sense of belonging, value, and opportunity.

About you

• A graduate in any field of study. Quantitative fields such as science and engineering are preferred but not mandatory BE, BSC candidates, B tech, MCA, MSC, IT, ECE, Electrical, and Electronic engineering.
• Freshers or candidates with 0 to 2 years of QA experience
• Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox, etc. are required.
• Flexibility and interest in doing repetitive tasks is required
• A high level of energy and a proactive nature, a sense of ownership and drive, and a willingness to accept the challenge of daily deadlines are essential.

How to apply

To apply for the position click on the "Apply on employer website" button on this page and upload your credentials. 

Source 

The following source was used in researching this page.

• Glassdoor.com/Salary/Amazon-Subject-Matter-Expert-Salaries
• Amazon. jobs/en/landing_pages/working-at-amazon.