Retail Intern - Customer Wellbeing (Nov 2024)

Te Whiwhinga mahi | The opportunity  

We have an exciting opportunity for a Commerce or Arts student in their second year of study or above to join our Retail team in our Wellington office. Our Retail team focuses on providing energy services to residential and business customers in Aotearoa. They’re responsible for managing customer accounts, billing and, customer service, ensuring we’re doing all we can to create outstanding experiences for our customers. They also focus on helping customers manage their energy usage, offering tools and advice to improve energy efficiency and support sustainability initiatives.  

As an intern within our Retail Business, you will join our Outstanding Customer Experience team who focus on ensuring our customers experience and interactions with Contact are meaningful and valued. What might you be doing? Well, you’ll spend the summer working in our customer well-being team which are committed to the satisfaction, safety and overall wellbeing of Contact’s customers and community. You’ll work closely with our Wellbeing Manager and team to implement new processes and changes to our customer care guidelines, ensuring our standards remain high. 

Your initial focus will be to review existing content and documents. You’ll be doing a lot of reading and identifying areas that need a refresh. You’ll help document and map out our processes, making it easier to support our customers. Once the changes have been identified, you’ll be part of implementing the changes to the guidelines and assist in the creation of internal messaging and communications to keep out team informed and aligned. Overall, the main goal is to make sure the changes align with our guidelines and supports a great customer experience.  

Ko wai koe | About you 

We are seeking applications from students ideally in their second year (and above) studying a Commerce or Arts degree.  

We can equip you with the skills needed to excel in this internship and beyond. What truly matters to us is inclusivity and diversity of thought, so it is important to just be yourself! If you resonate with our values - curiosity, human kindness, progressive and pointed – then we might be the perfect fit for you. Ideally you are: 

• Interested in the renewable energy sector.
• An avid reader and researcher.
• Passionate about the environment and our strategy to decarbonise Aotearoa.
• Naturally curious and enjoy solving problems.
• Have a sharp eye for detail and precision in your work.
• A strong communicator with excellent written, verbal and listening skills.
• A team player who enjoys building relationships and working collaboratively.

Te Tākinatanga | Our Story     

At Contact, we believe home is the most important place in the world. Both the four walls we live in, and our shared home of Aotearoa New Zealand. We’re a power, broadband and mobile company, but we’re so much more than that. Our strategy is our promise to build a better place we call home by being a leader in the decarbonisation of the country. We’re transitioning to a lower emissions future to make a real difference to the world we live in for us now and for generations to come. We’ve committed to net zero energy generation by 2035. 

Ngā haepapa  | What to Expect

Our summer internship program starts with a virtual induction where you’ll learn about our Contact story. You’ll connect with other interns and graduates, and meet some of our leaders who will share some insights on the program and what to expect. Throughout the internship, you’ll have assigned tasks, responsibilities and projects to complete. You’ll also be enrolled in an online learning pathway with eLearning modules to complete over the summer, and you’ll have a dedicated buddy to help support you along the way. 

So, what do you think? This is an opportunity to make a real impact. You’ll be part of an organisation committed to keeping our home great now and for future generations. If you’re passionate about sustainability and providing outstanding customer experiences, and ready for an exciting new challenge, we’d love to hear from you.   

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.