Insurance Pathways - Graduate Program (Feb 2025)

2025 DXC Graduate Program Australia - Insurance Pathways:

The 2025 DXC Graduate Program Australia - Insurance Pathways offers opportunities for recent graduates to develop their skills and experience across different areas of the insurance industry. The program includes rotations through Business Operations, Claims Operations, and Specialist Support roles, providing a well-rounded exposure to various aspects of personal injury insurance.

Applicants for this program should have a background or interest in customer service, medical administration, insurance claims, or related fields such as law, business, nursing, allied health, or psychology.

Key candidate attributes include:

• Excellent interpersonal and communication skills. (both written and verbal)
• Strong customer service orientation and ability to handle high call volumes.
• Previous experience in insurance, allied health, or legal industries. (an advantage)
• Proficiency in working across multiple technology platforms.
• Analytical and problem-solving skills.
• Administrative skills and the ability to plan and organize work to meet deadlines.
• Capacity to work collaboratively in an office environment.
• Sensitivity to the needs of people with medical, cultural, or social challenges.
• Australian citizenship or permanent residency.

Relevant Degrees:

Behavioural Science, Psychology, Counselling, Human Services, Social Work, Paramedicine, Nursing and Midwifery, Health Leadership, Medicine, Exercise and Sports Science, Allied health, Diagnostic and Health Science, Medicine, Business, Commerce

During the program, participants will receive comprehensive training in areas such as:

• The lifecycle of an insurance claim
• Appropriate medical treatment management
• Processing of payments and compensation entitlements
• Return-to-work obligations and facilitation.
• How to develop effective Case Management strategies
• Decision making and Legal aspects of insurance claims
• Techniques for handling challenging conversations

Applicants will have opportunities to develop skills in arranging medical exams, handling client/customer calls, assessing and processing payments, creating case management strategies, reviewing treatment requests, and liaising with various stakeholders.

Further training and development will be provided throughout the first 12 months to expand knowledge in workplace injury management, return-to-work planning, dispute resolution, and workers' compensation law.  DXC provide a hybrid working environment, providing applicants with flexibility to work in the office and virtually.

The 2025 DXC Graduate Program Australia - Insurance Pathways offers a unique chance for recent graduates to kickstart their careers in the dynamic insurance industry, gaining diverse experience and building a strong foundation for future growth.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. To increase diversity in the technology industry, we encourage applications from Aboriginal and/or Torres Strait Islander people and neurodiverse people. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, colour, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.