Gallagher
Client Services Officer (Start ASAP)
Brisbane, Gold Coast, Melbourne
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 60,000 - 65,000 / Year
- Incentive, fully subsidised Tier 1 Insurance Broking Certification, Gallagher Rewards for discounts at 350+ major retailers, paid volunteering days and additional weeks' lifestyle leave
- 6-10 vacancies
- Apply by 31 Dec 2023
- Start date ASAP
Gallagher is a global leader in Insurance broking, risk management and consulting, with over 39,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded, for the 13th consecutive year, the 2023 Worldโs Most Ethical Companies by Ethisphere Institute (2023) as well as being one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
The purpose of this role is to provide administrative sales support to internal and external customers while maintaining exceptional service to all of our clients and customers. This role will manage their own book of clients. This role will:
- Receiving inbound and making outbound calls and managing email correspondence with customers, clients and brokers
- Attending to queries from clients, insurers and internal stakeholders in a timely manner, with a high level of accuracy
- Ensuring all calls are logged and responses are followed up with appropriate person
- Following up documentation from clients and insurers on a daily basis
- Assisting with ad hoc administrative duties as assigned
- Reconciling invoices as required, ensuring correct invoicing procedures are maintained.
Hiring criteria
- No experience required
- Australian Citizen +more
- Business & Management +more
- Bachelor or higher
Reviews
Assisting clients with their insurance needs
In my current rotation, the general expectation is to learn as much as possible each day. No specific responsibilities have been assigned.
This obviously depends on the team we are in. Some teams, such as workplace risk, don't have the workload or type of work to sustain a full-time graduate role and therefore some days a left with not too much to do. In saying this, though, WPR has offered the opportunity for lots of client interactions and site visits which have been very valuable. In other teams such as Corporate and Fin Lines, they have still offered these experiences (albeit not to the same volume) but they have also offered opportunities to develop our traditional broking skills and stakeholder relationship management, which will be more valuable in the role we have next year.
About the employer
Gallagher
4.0
50,000 - 100,000 employees
Banking & Financial Services
Gallagher is a leading international Insurance brokerage, risk management and consulting firm, operating in over 150 countries worldwide
Pros and cons of working at Gallagher
Pros
The people are quite good here, as is the work life balance.
The people and the industry. The office is full of people I enjoy working with and the industry itself is one based on relationships, and therefore have plenty of opportunities to socialise and network with insurers, underwriters, etc. In the graduate program, there is a strong focus on our learning and development, meaning we have been offered plenty of opportunities to gain experiences through client interaction and mentoring.
Culture and people
The opportunity to be mentored by industry leaders.
Good people
Cons
The lack of structural organisation, and leadership is disappointing. As is the company's approach to remuneration of employees.
Our office has experienced a high amount of change recently, especially in staff turnover. This is mainly due to the lack of experience insurance people in the industry and therefore people often move around. Not so much a Gallagher issue in itself, but we have lost/about to lose some really good and talented employees that we have just started to build working relationship with.
Specific to the grad program, being placed in a team that is not prepared to accommodate a graduate.
The loss/ reduction of forum's and social events