Hewlett Packard Enterprise (HPE)
Customer Solution Center Graduate (Feb 2025)
New South Wales
Opportunity details
- Graduate Job or Program
- Apply by 7 Mar 2025
- Start date 28 Feb 2025 - 31 Mar 2025
Your role
Responsibilities
- Resolve technical issues (hardware/software) for internal/external contacts.
- Address service, product, and technical queries.
- Manage customer problems via phone and e-support.
- Document case summaries and resolutions in the Knowledge Management System.
- Assist customers proactively to minimize issues.
- Serve as the first contact for customer calls and emails.
- Respond to HPE monitoring system events and prioritize incidents.
- Perform IT infrastructure diagnostics and troubleshooting.
- Escalate sensitive situations as needed.
- Maintain incident records in the HPE Incident tracking system.
- Ensure high customer satisfaction and effective communication.
- Adhere to ITIL best practices.
- Work effectively with minimal supervision in a fast-paced
About you
Qualifications
- A Bachelor's degree or Diploma, completed in 2023 or 2024.
- Broad IT industry knowledge and passion.
- Excellent verbal and written communication skills.
- Strong technical troubleshooting and problem-solving abilities.
- Knowledge of computing, storage, and peripheral devices.
- Proficiency with case management databases and tools.
- Superior customer service skills and remote support experience.
Compensation & benefits
HPE offers a comprehensive benefits package supporting physical, financial, and emotional well-being.
Training, development & rotations
HPE invests in career growth with programs to help you achieve your career goals, whether becoming an expert or exploring new fields.
Career progression
Opportunities for advancement within HPE, fostering innovation and growth in a diverse, inclusive environment.
How to Apply
Submit your application by following the instructions provided in the job posting.
Hiring criteria
- No experience required
- Australian Citizen +more
- IT & Computer Science +more
- Bachelor or higher
Reviews
PBM stuff, grad project, helping out with comms
It fluctuates - some weeks I really enjoy it when I have been given lots of tasks to do or new experiences to uncover, and some weeks I have nothing to do and I feel like I am adding no value to the team
Assisting customers with technical enquiries Building technical configurations Upskilling and self learning
About the employer
Hewlett Packard Enterprise (HPE)
4.2
1,000 - 50,000 employees
Technology
HPE is the global edge-to-cloud company built to transform your business.
Pros and cons of working at Hewlett Packard Enterprise (HPE)
Pros
Flexible Working hours Great community and people Trust by managers. Self learning badges and accreditations.
People Culture Work-Life Balance Learning and Training Resources.
The people. The team has been extremely welcoming and giving with their time to help me in the early stages of my career.
Cons
Lean team
The freedom that you get can be a downside if you are not willing to forge your own path. Be honest with yourself. If you are not the type of person to put yourself out of your comfort zone, you may find yourself bored in HPE, however if you can push the boundaries and are outgoing enough to take on responsibilities that are required, your career will thrive.
Some internal processes create delays.