ING Hubs Philippines
CPS Performance & Rewards Intern (Mar 2025)
Makati
Opportunity details
- Internship, Clerkship or Placement
- PHP 10,000 - 15,000 / Month
- 2 vacancies
- Apply by 31 Mar 2025
- Start date 16 Mar 2025
Operational Excellence
- Assist in the proper dispatching of requests to co-team members
- Acknowledge and transfer requests that are not within the cope of the stream
- Review the completeness of the requests by checking employee eligibility and the correctness of the attached file/s
- Process scheduled tasks and ensure completion on the agreed deadline
Engagement and Recognition
- Collaborate with CPS P&R Co-Members and Local People Services in fulfilling assigned tasks
- Coordinate with Third Party Vendors as needed
- Active participation in team meetings, stand-ups, engagement activities, and project calls
Orange Behavior
- You take it on and make it happen:
Motivation – highly motivated, does not easily get bored, willing to perform - You help others to be successful:
Customer focus – has empathy, good customer service, and orientation
Influencing – positive influence on the team, team player, goal oriented - You are always a step ahead:
Resilience - Ability to handle work pressure and overcome stress
Risk
- Actively raises concerns and risks to my leader on a timely manner
- No material data leakage cases and information security breaches
Key Capabilities/Experience
Skills / Competencies to be developed after Internship Program:
- General knowledge on how Shared Operations/Support Group (CPS) in a financial, shared services company runs its business and services its employees
- Specific, contextualized knowledge on how a global corporation engages its employees through its robust learning programs: Learn basic knowledge on compensation, performance management and administer benefits, requests received in the request platforms in a timely manner
- Cross-Cultural and Interpersonal Skills as a part of a Global Workforce
- Interaction with work colleagues and stakeholders from different levels of the organization, and to some extent, ING Hubs PH teams/employees, and global counterparts and stakeholders
- Patience, perseverance, positivity, and resilience in handling and bouncing back from difficult situations.
- Time Management skills: always finding ways to optimize time in the office/at home/hybrid; manage and prioritize tasks
- Performance Management: have an understanding, as employees of the company, how they can contribute to the company’s goals, how they can enrich their skills and talents through regular feedback and coaching from their manager/leader, how they can grow and develop in their careers, and be rewarded for their high performance.
- Development of Workplace Competencies
- Basic competencies: intellectual, social, emotional, and motivational competencies
- Professional competencies: customer orientation, planning and execution skills, analytical and decision-making skills, leadership
- Technical / Functional Competencies: business awareness, technical skills
Hiring criteria
- No experience required
- Philippine Citizen +more
- Business & Management +more
- Associate Degree or higher
Reviews
My role as a graduate engineer gives me a wide range of things to do in my day-to-day. I have tasks for delivery where I am able to use my coding skills and critical thinking, and I can also choose to do initiative work where I can hone leadership, and creative thinking. My day-to-day varies, there are days that I only do delivery work or initiative work, and some days I can do a little bit of both. I also find it important to note that despite having a wide range of things to do on the daily, I do not work beyond office hours. I just find being able to choose to do different things more stimulating and fitting for my work ethic.
Since I'm a fresh graduate, I don't know much about Pega. As days and months passes, I learn more and apply some logic which I can use during my college days. I manage to finish my task or story in most of the time.
My day-to-day responsibilities are manageable. The people that I work with ensure that I can handle and manage all the tasks that they have assigned to me.
About the employer
ING Hubs Philippines
4.5
1,000 - 50,000 employees
Banking & Financial Services
ING Hubs Philippines started in 2013. Their culture has always been built about empowering our employees in both life and work.
Pros and cons of working at ING Hubs Philippines
Pros
The best thing about working in my company is how we are given abundant opportunities to build individually and as a team in the specific department you are in. The liberty to just "do your thing"
I believe the best thing about working in ING HUBS PH is the opportunities for career growth. They offer a learning platform for us to utilize for upskilling and skill enhancement. Additionally, the management actively listens to their employees regarding their career aspirations. Furthermore, the company also offers extracurricular activities to promote work-life balance for their employees. Lastly, the company has a great working environment with positive values.
The work-life balance is great. People respect your time and you are able to rest whenever you need to. With such a great work environment, we are able to meet our targets while not sacrificing our personal time.
The training is the best thing for me both the instructor-led training and the self-paced training really gave me a lot of knowledge about my field even though I'm a fresh graduate. I have learned so much in the training and it had led me to passing my certification. Another thing would be the culture of the company, since I feel like everyone listens to each other and everyone is helping each other to succeed their goals.
Well-planned program that enables us to accelerate growth. Plenty of opportunities that allows us to work not just with nearby colleagues but also those from other locations of ING. We also had talks with senior management where they shared their experiences and answered our questions.
Cons
The worst thing about working in ING I would consider would be the traffic considering the manila rush hour, but the location negates this considering the public transportation available.
With my role, the major limitation can be the high responsibility of delivering a working application that is crucial to millions of users, which can be quite daunting and stressful. Additionally, the need for continuous growth and professional development to keep up with current technology advancements is demanding. Thus, there’s a need to stay a step ahead.
There are times when requests for installing software required for certain tasks take too much time. While this is understandable from a security and IT risk perspective, it may consume time that can be used for productive work.
The department I work with has a tendency to develop siloed, specialized knowledge, which is not great if you are leaning into leadership positions. Workload can be intense.
It's a personal thing, but as a fresh graduate I would've wanted to experience more in office interactions with my colleagues. We have a hybrid setup where we're only required to go four times in a month, and I think a lot of communication skills, and relationships that I could've learned and gained in this new work from home era may have been lost.