Inland Revenue
Customer Experience Designer - Graduate Program (May 2024)
Auckland, Christchurch, Dunedin
Opportunity expired
Opportunity details
- Graduate Job or Program
- NZD 70,000 - 100,000 / Year
- 1 vacancy
- Apply by 19 May 2024
- Start date 31 May 2024 - 30 Jun 2024
Customer Experience Designer (L1)
- Work with a dynamic team
- Permanent, full-time role
- All Inland Revenue locations considered
Ara Whiwhi Mahi | The Opportunity
Great solutions start with a well-defined problem and a deep understanding of user needs – what comes next all depends on your passion and creativity!
We are seeking creative and passionate people to join Inland Revenue’s digital experience team, people who are driven to understand New Zealanders so we can create powerful experiences.
As a new member of an established team, you’ll bring your service design knowledge to collaborate with tax experts, system specialists, and developers to make it easier for customers to meet their obligations and access the financial assistance they need.
You’ll apply your knowledge, with our design practice, to support enterprise initiatives, engaging with customers each step of the way to truly understand their needs.
If you’re ready to help us take Inland Revenue’s digital experiences to the next level – then we’re keen to hear from you!
Mōu | About you
To be successful in this role you will bring:
- A sound understanding of Service Design and how the practice is used to create business and customer value
- Strong knowledge of appropriate human-centred tools and techniques to elicit understanding, communicate progress, create and validate solutions (e.g. Design Thinking, Service Blueprints, Journey and Process Mapping)
- Excellent communication and collaboration skills, able to work effectively with a wide range of stakeholders
- Strong team player mindset, keen to work with others on complex issues
- Curiosity and a willingness to boldly advocate for our customers
Mō mātou | About us
This role is part of the Digital and Customer Experience domain of Customer Compliance Services Planning Design and Delivery with a focus on our externally facing digital services, myIR and Gateway Services. Those successful in these roles will work alongside our digital teams and constructively advocate for our external users within Inland Revenue decisions.
Our Domain’s vision:
“To deliver superior design solutions that are optimised for digital, maximise value, and improve outcomes through a deeper understanding of customer need.”
At Te Tari Taake Inland Revenue we’re passionate about Aotearoa New Zealand being a great place to live and work. We’re making it simpler for everyone to pay tax that pays for things like health care, education and protecting the environment.
IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.
Applications close 5pm 19th May 2024
Tono mai | Apply here
Does this sound like you? Don’t delay - Apply now! Please apply on Inland Revenue's website with your resume and cover letter. For more information about the role or team contact irdcareers@careers.ird.govt.nz
Hiring criteria
- No experience required
- New Zealand Citizen +more
- Creative Arts +more
- Associate Degree or higher
Reviews
Varies day to day, a mixture of research around tax technical issues, writing reports and attending meetings
I have had a range of experience in tax policy, even in my first 6 months. Everyday is quite different, but mostly consists of meetings regarding policy issues you are working on and then working away at your desk on documents.
Assisting in tax compliances work for FBT and GST assisting in cash management CFIS
About the employer
Inland Revenue
4.4
1,000 - 50,000 employees
Government & Public Service
We collect most of the revenue that government needs to fund its programmes. We also administer a number of social support programmes.
Pros and cons of working at Inland Revenue
Pros
There is a lot of flexibility in the hours you work…you are able to start early or leave later if you wish, as long as you get your work done.
The people are really nice…everyone is very welcoming, helpful, and willing to give you the best opportunities possible.
Graduates at IRD are given lots of opportunities to work on meaningful policy changes and are provided with lots of support in their learning and development.
The culture here is great and there is little to no expectation to stay late/work overtime.
The office is very nice and in a perfect location, 1 minute from Wellington train station…everyone has a standing desk so you can choose to stand if you wish.
Cons
Busy periods and workloads really fluctuate. Some days you will be busy, and other days you will be trying to find work to do.
The onboarding process could have been better, i.e., better contact with managers/leads before starting up.
I will be in the 'grad' level for about 12-18 months before progressing.
The air conditioning is cold most of the time at our workplace.
Sometimes, communication about policy changes and plans takes time to filter through the different levels of the organization.