Ixom New Zealand
The Ixperience Graduate Program - Customer Service
Opportunity expired
Opportunity details
- Internship, Clerkship or Placement
- NZD 60000 / Year
- 1 vacancy
- Apply by 17 Jan 2023
About Us
Ixom leads the market in water treatment and chemical distribution in Australia and New Zealand, supplying chemicals across a diverse range of markets including agriculture, construction, food and beverage, pharmaceutical and water treatment industries… but this is just the beginning.
Our passion for growth means that we seek out opportunities everywhere, applying creativity and curiosity to all aspects of our business. Ixom is bold, decisive and results-focused for ourselves and for our customers. Our competitive advantage is built on reputation, safety, infrastructure and global networks.
The Ixperience Graduate Program
Ixom is all about our people – we know our people are our most important resource and give us our competitive edge – this starts from day one. We are committed to ensuring our graduates have the best possible start towards a successful, rewarding career and feel supported throughout their time with us.
We have an exciting opportunity to join Ixom as a graduate of our Customer Service Team based in Auckland.
This unique Graduate position will see you working closely with our Customer Service Team to provide outstanding customer service to all customers while solving our customers' challenges. You will undertake structured rotations; you will start as a Customer Service Representative for 18 - 24 months, followed by gaining experience in the Warehouse / Distribution and Supply Teams. Some of your key areas of responsibility for your first rotation will include the below and more:
- Ensuring customer purchase orders are processed accurately and efficiently for scheduling and delivery
- Working with Supply Coordinators and Logistics coordinators to ensure orders are met in line with company standards
- Working effectively and efficiently with Third-Party Logistics providers to ensure Ixom customer satisfaction
- Providing prompt and accurate support to the Business, Account Managers and Product Managers
- Maintaining customer contacts in Ixom CRM
At the end of the three years, you will have gained a solid grounding in Customer Service and Supply Chain to prepare you for a permanent role within the function.
The benefits of our graduate program include:
- Gaining a permanent position on completion of your three-year graduate program
- The chance to rotate through various roles in the broader Customer Service team – starting with 18 - 24 months as a Customer Service Representative.
- An assigned mentor for support and career development
Ixom is looking for people who have:
- A minimum three-year degree in Supply Chain/ Logistics, International Business or Business / Commerce.
- A strong ability to build relationships with customers and stakeholders at all levels of the Organisation
- Ability to relocate within New Zealand if required. The initial location will be Auckland.
- A well-rounded background with some work experience and/or an interest in extracurricular activities
- Flexibility and ability to deal with complexity
- A positive, inquisitive nature with the drive to excel and exceed expectations
- Resilience, maturity and accountability
- An open and inclusive attitude and a hunger for knowledge and experience
- Full rights to work in New Zealand
To apply
Please click the link below.
Hiring criteria
- No experience required
- New Zealand Citizen +more
- Business & Management +more
- Bachelor or higher
Reviews
My days are always different depending on the current issues with the plant. I have a range of projects that I work on and a mix of office work, lab work and being hands on in the plant.
The amount of varied work is satisfying and the fact that graduates rotate through the business every year is cool because you get to learn about the business as a whole.
Very interesting, fast paced and stimulating work. Wide variety of work opportunities. (Both a positive and a negative, often work is out of scope but you get an opportunity to learn a new skill.)
About the employer
Ixom NZ
4.0
1,000 - 50,000 employees
Mining, Oil & Gas
At Ixom, we strive to solve our customers’ challenges each and every day.
Pros and cons of working at Ixom NZ
Pros
Working with awesome people who are always willing to help each other out. Lots of development opportunities for graduates
Great work environment, helpful colleagues
Industry leader in the chemical industry. Very varied work, no two days are the same.
The people who work here. They are all very friendly and welcoming. Always open to answering your questions.
In under 6 months I have been involved in many different aspects of chemical manufacturing. This has been a steep learning curve but a great way to fast track the start of my career. I'm really looking forward to future rotations within the company as well to broaden my knowledge.
Opportunity to be involved in high level projects and communicate with employees of all levels.
Cons
Trans tasman teams can make communicating difficult and unclear processes or responsibilities for some people.
Too many meetings for managers which makes it hard to discuss with them about jobs and projects.
Barely any pay rise given to graduates. Graduates should be getting the biggest pay rises with each year of experience, as we start off with such low salaries.
A well-established company means that bad habits have been well-formed and people are hesitant to change despite them seeing the obvious positives of change.