Mainfreight New Zealand
Customer Service Graduate Programme (Start ASAP)
Auckland
Opportunity expired
Opportunity details
- Graduate Job or Program
- NZD 60,000 - 65,000 / Year
- 1 vacancy
- Apply by 28 Oct 2023
- Start date ASAP
The Mainfreight Development Programme is currently looking for graduates who are a natural when it comes to customer care.
Have you recently graduated?
Mainfreight has a rolling recruitment process so that we can meet the needs and wants of our ever-changing customer base.
We are looking for new team members now who can start immediately in 2023 and are based in Auckland.
If the below sounds like you and you are ready to start ASAP apply now!
A rare opportunity has opened at our Daily Freight Auckland branch to join their customer service team through the Mainfreight Development Programme.
We are looking for a team member who:
- Has excellent communication/computer skills.
- Can meet time frames and deadlines.
- Be an innovative and proactive solution provider.
- Is confident in dealing with customers both externally, and throughout our network.
- Has exceptional phone manners.
- A bubbly and positive individual who will thrive in a Team environment.
- Has the ability to multitask.
- Has a passion for the Daily freight brand and culture; where responsibility, fun and results go hand in hand.
- Has a good understanding of the Transport business & ideally Mainfreight/Daily Freight would be advantageous but not necessary as full training will be provided.
Your responsibilities will include:
- Communicating with both external and internal customers via phone and email and building on those relationships,
- Organising and tracking consignments, problem solving on a daily basis.
- Making decisions to ensure we are always looking for the best solution for our customers.
- Being a key point of contact for several accounts.
Where can I go in the future?
The opportunities for growth are endless within Mainfreight.
As we promote from within, we fill all roles in the business from the team who have already joined the business.
Future roles in the business are endless, offering positions in:
- Sales/Account Management
- Operations
- Customer Service
- Supply Chain Management
- Management
- IT Solutions
- Training & Development; and many others nationally and overseas.
Our Development Programme is about building a career that makes the most of your strengths and keeps you motivated, challenged, and reaching your goals!
What do I need to be eligible?
We see your qualifications as just a part of who you are. We donโt look for specific degrees, we are keen to take on people with all different perspectives to provide diverse ways of thinking and approaching challenges.
We're just as interested in your sports and interests, your part-time jobs, and how you'll fit into our special culture.
To be considered for this position you must:
- be a New Zealand citizen or resident.
- pass a pre-employment drug and alcohol test.
- pass a background check.
Hiring criteria
- No experience required
- New Zealand Citizen +more
- Business & Management +more
- Associate Degree or higher
Reviews
Maintaining existing accounts, finding new business
Looking for new customers, creating proposals and rates, escalated customer queries and complaints, customer reporting, look into customer accounts and making adjustments where necessary.
I really enjoy being an Account Manager and being on the road. I have a number of customers in a range of industries and have learnt so much. I like being able to be a trusted advisor and find solutions for my customers.
About the employer
Mainfreight New Zealand
4.4
1,000 - 50,000 employees
Transport & Logistics
Our people strategy is simple: find the right people, promote from within and grow a passionate, competitive and intelligent team.
Pros and cons of working at Mainfreight New Zealand
Pros
Every day is a new challenge and always something different. With freight, everything is ever-changing and constant problem solving which makes every day fun!
The team around us are all like family and we have each other's back, it is a pretty special company and they look after you! There are lots of awesome opportunities out there for everyone. Everyone has the 'Bleeding blue' feel in their day-to-day work.
The culture. I'm trusted with responsibility, I can make decisions and I'm encouraged to take ownership.
The people/the culture! It is incredible how a global company can still feel like a family and I think this is what makes it so special.
The people & culture. Family vibes & everyone's willing to help. The autonomy of the job.
Cons
The long hours can be tiring at times (but to be honest I don't know how I'd get it all done in less time).
Sometimes the long days (but it's give and take so not a big deal).
I'm nitpicking, sometimes the hours can be long, that's the nature of the work that we do, the customers need their freight, so we need to make that happen so the wider community have access to what they need.
The long days. 10-hour days can be rough. But you get used to them quickly.
Sometimes the hours can be rough.