Associate Analyst/Account Management (Feb 2024)

Our Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realise their greatest potential. 

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. 

The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on-the-job experience. 

Overview 

Mastercard’s Associate Account Management roles are being recruited into our Digital Partnerships & Enablers (DP&E) Team.

The DP&E team works with Mastercard’s fintech partners (including end-user FinTechs and ecosystem enablers) and global digital merchant partners to create innovative solutions and drive growth.

Role 

In this role, you will:

• Influence account strategies using analytical problem-solving and leveraging data tools to provide market data and customer-specific recommendations.
• Understand our and the customers’ strategic agenda, operational setup and capabilities, and identify opportunities to deliver against these objectives within the technical framework.
• Provide support to communicate innovations, technology and Mastercard products to customers.
• Work directly with the customer on all day-to-day issues, ensuring they receive the highest standard of service. This will include dealing with escalations, providing management reporting, preparing presentations for senior leadership etc.
• Develop strong internal relationships and partner with multiple internal functions, including Product, Digital, Finance, Marketing, Customer Delivery and Gateway teams.
• Undertake analysis, research, and business planning, reporting trends and competitor intelligence to stakeholders.
• Build strong relationships with the customer at all levels.
• Participate in the sales pipeline management process.
• Manage to track contractual agreements and deliverables as required.
• Support the team on various strategic initiatives.

All About You 

The ideal candidate for this position should: 

• Class of 2023 students pursuing a master's/bachelor’s degree in your final year.
• Strong written and verbal English communication skills.
• Strong analytical and excellent problem-solving skills.
• Experience working in an Agile environment.
• The ideal candidate for this position should continually look at the market and competition to see what is happening with the ability to speak to current market trends and innovation.
• Strong verbal, written and presentation skills are essential, with high competency using Excel and PowerPoint.
• Ability to present complex information and recommendations in an easily understood and impactful way.
• Outstanding analytical and problem-solving skills.
• Experience in payments is an advantage but not a requirement.
  Familiarity with working in a sales / commercial environment including interacting with customers.
• You are proactive, curious to learn, and eager to crack complex topics.
• Pre-sales and technical implementation experience are desirable.
• Curious about technology and payments.
• Customer focus with proven ability to establish productive working relationships both internally and across customer organisations.
• Holds self and others accountable to deliver timely and high-quality results.

Please note: that unfortunately, Mastercard does not sponsor immigration visas for graduate roles at this time. Please ensure that you have full, unrestricted working rights to qualify for this position (AU/NZ Permanent Residents & Citizens only).

Working at Mastercard

Our culture offers a world of Priceless possibilities. It’s a culture of purpose, belonging and knowing that the work you do matters. We cultivate an environment for all employees that respects their strengths, views and experiences. Mastercard was recently named number 20 in the top 100 graduate programs by GradAustralia, and number 5 in Technology companies. 

At Mastercard, you get flexibility and choice to meet your needs and commitment to your personal and professional growth. It’s about bringing your authentic self to work.

Our benefits include:

• Hybrid work (i.e. 2office3home). Work where suits you and your team best.
• 'Work from elsewhere' or in one of our 210 offices worldwide for 4 weeks a year.
• Paid volunteering leave to make a difference in your community.
• Access to wellbeing initiatives and counselling services to boost your mind, body, and spirit.
• We have you covered for health insurance, travel Insurance and accidental insurance.
• Resource and funding assistance for personal and professional growth.
• A generous and inclusive parental leave policy.

You can also join one of our business resource groups (BRGs) to connect with your colleagues and make a lasting impact in an area that you are passionate about!