2022 Loyalty Operations Specialist

About MECCA Brands

MECCA Brands brings you the BEST in global beauty across three unique beauty concepts: Mecca Cosmetica, MECCA MAXIMA, and MECCA. They have been redefining how Australia and New Zealand shop for beauty for over 20 years – but there’s more to MECCA than cosmetics. More than bronzers and brushes, it’s boldness, bravery, hustle, and whatever-it-takes attitude to which they credit their success. Together, they offer an exclusive edit of over 100 brands, exceptional service, and beauty expertise, each within a unique store environment tailored to how you choose to shop for beauty. 

Your role

As Loyalty Operations Specialist, you will be responsible for the day-to-day operations of the delivery of the MECCA Beauty Loop program to ensure seamless delivery of the customer benefits, campaigns, and communications to customers. You will partner with a variety of stakeholders to secure and manage a pipeline of products for Beauty Loop initiatives and coordinate and manage the stock and production of items for their Beauty Loop campaigns, working closely with their suppliers and distribution team. Utilizing your inquisitive nature, you will have the opportunity to sharpen your problem-solving skills to bring to life new processes and producers to make operations easier for MECCA's teams. In this role, you will be the first point of contact for store support regarding Beauty Loop queries and questions.

Other responsibilities include:

• Work closely with the Loyalty Operations team on planning and delivering Beauty Loop rewards and campaigns
• Accurately tracking inventory data, solving discrepancy problems, and analyzing previous data to assist in forecasting and store allocations
• Management of Beauty Loop inventory including the creation of item reward codes, movement of reward stock, and stock integrity
• Coordinate the movement of samples from their Distribution Centre during campaign planning
• Ensure all stakeholders are regularly updated and informed to ensure the smooth execution of all campaigns and initiatives
• Partnering with their Support Centre and Distribution Centre teams to ensure all Beauty Loop stock allocations and stock levels are managed and forecasted accurately
• Working closely with Retail and Central Operations on store reward stock

Training, development & rotations

MECCA Brand's Graduate program offering:

The MECCA Brands Graduate Program is a 2-year program that will accelerate your career! Throughout your unique Graduate program journey, you will have the opportunity to make an impact in their fast-growing business, supported by their commitment to your growth as a future leader. They look for highly driven, curious, and innovative Graduates who aren’t afraid to dream big, get their hands dirty, and challenge the status quo. Whatever your academic background, you will find opportunities within their Graduate program to drive change, experience multiple areas, innovate, and grow with MECCA!

The first week of their Graduate program is dedicated to formal learning and development, to equip you with the skills to excel at MECCA Brands right from the start. They also provide you with a wide range of continual support and training throughout the program, including:

• Pairing you with a coach and buddy to mentor, guide, and support you
• Workshops between rotations, with cross-functional Graduate team projects
• Regular presentations by inspiring speakers from all around the world
• Leadership, brand, and core skills training
• All this is in a non-conformist and evolving environment where ideas and innovation are valued by all team members.

Salary & benefits

Roles in Loyalty Operations Specialists earn an average of A$53,000 to A$75,500. (Source: Glassdoor)

Okay, they hear you - get to the good stuff! As one of MECCA Brands's Graduates, you will receive:

• 40% discount on all products sold in their stores
• A quarterly product allowance earned by spending time in their stores, in their distribution centre, and at special events
• The opportunity to be involved in experiential marketing like no other. Think, MECCALAND!
• Invitations to lunches with amazing speakers like Peggy O’Neal, Jane Tewson, Dr Dennis Gross, Emmanuel Jal, Dr Tererai Trent, and Kristina Karlsson
• Consideration for their Jo Horgan values award program, which celebrates 3 lucky winners each year who are treated to a career-enriching overseas development trip
• Access to mindfulness classes and group fitness sessions with their balance partners so you can eat more chocolate (read point below!)
• Regular social events, food trucks, ice-cream stalls, and coffee carts (#melbourne)

Career progression

MECCA Brands prides itself on providing its team members with a learning journey that starts on their very first day; from world-class brand and experience training in person and online to game-changing skills training to help elevate their MECCA experience, and accelerate their careers. They empower their teams with the support and tools necessary for personal and professional growth, encourage time for reflection, and facilitate ongoing two-way feedback sessions to ensure continuous improvement.

Work life balance

In 2019, MECCA Brands was proudly recognized as Australia’s #4 Best Place to Work, placing them in the Top 5 for a sixth consecutive year. To be the only retailer on the list is an honour and a reflection of their incredible team. They believe in their people and what they are capable of, which is why their team members are rewarded right from the very beginning. Their team members enjoy some amazing benefits, including access to flexibility, personal well-being, and balance initiatives.

Culture & vibe

At MECCA Brands, they're committed to inclusion, diversity, and equality, and they want to help create a future that includes everyone.

So, how will they do this?

• As part of their inclusion and diversity plan, they will continue to make improvements across five key areas – their team, their products, their content, their education, and their community.
• They are working with independent inclusion and diversity experts so they can understand the best ways they can create meaningful change at MECCA. These experts include Dr. Emma Fulu, Founder of the Equality Institute, and Rona Glynn-McDonald, a proud Kaytetye woman and Founder of Common Ground.

About you

MECCA Brand's ideal candidate has:

• Exceptional organization, prioritization, and time management skills with meticulous attention to detail
• Strong communication skills with the ability to influence and motivate others
• Ability to collaborate with multiple stakeholders to drive outcomes
• A relentless can-do attitude and optimistic personality
• Creative thinking with a strong commercial mindset, with the ability to champion change initiatives with the customer front of mind
• Ability to identify potential risk and crisis management situations
• Experience in Stock Management and Supply Chain will be highly regarded

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to MECCA Brands.