Customer Success Consultant null

About Prosple

Prosple builds career and study directories to connect students with opportunities. Our directories are used by leading universities and website partners across Asia-Pacific.

For most students, what to study and where to begin their career are among the most daunting decisions they will face. Our mission is to help every student nail these critical decisions and get the best possible start to their career. Our directories are now used by 2.5m+ students per annum - a significant milestone for a product with zero external funding and zero marketing. We’re now hiring our first Senior Writer & Content Manager to help us lead Prosple’s content to new levels.

Overview 

Location: 100% remote
Remuneration: Competitive based on experience

Your Role 

We are looking for Customer Success Consultants who are unconventional thinkers and are itching to punch above their weight. You’ll join a small but high-performance team and your work will have a direct impact on millions of students as they make arguably the most important decision of their life. Particularly, you will be focused on working with the team and clients at Prosple in ensuring the jobs and profiles on the Prosple network are set up for success.

This is a varied role, which may involve:

• Online and administrative support
• Updating and managing online content
• Managing CRM and creating invoices
• Analysing data and creating reports
• Social media support
• Liaising with clients, students and universities
• Online and offline research
• Basic graphic design support
• Other projects and tasks as required.

Required

• A rockstar communicator(Oral and written English)
• Has high attention to detail and accuracy
• Strong organisational ability – ability to analyze, prioritise and manage competing tasks/projects
• Ability to learn new systems and processes quickly

Desirable

• Experience with LiveChat and email support
• Data analysis skills
• Basic photo/video editing skills
• Experience using any of the following will be highly regarded: Jira, Atlassian, Google Analytics, ActiveCampaign, LeadPages, SurveyGizmo/Alchemer, Adobe Photoshop, Copper CRM, Canva, Crisp, JustCall, Xero, and payment portals like Ariba/Coupa payment system, Content Management systems(CMS).
• Experience using GSuite (Google Sheets, Google Docs, etc)

Recruitment Process

Most opportunities at Prosple will require the completion of a talent trial first. This allows us to assess your basic fit for the role.

Candidates who progress past this stage will have a series of interviews with Prosple team members. We'll be looking for how well your skills match the role and your alignment with our mission and values.

Other Information:

• Permanent, full-time role
• Flexible work hours (must be available for 5 hours of the Sydney workday)  
• Remote
• 3-month probationary period
• Unlimited leaves
• Competitive salary dependent on experience 

To apply

Click the button below to submit your Resume and CV. You will then receive an email on how you can proceed with the talent trial.