Customer Care Intern (Start ASAP)

You will be working for a global leader whose products fall into the energy and telecom industry. 

Prysmian Group is a worldwide leader in energy and telecommunications, well-known for their quality, high-tech and their extensive product range.

Perks of joining the team:

• A competitive internship remuneration package, including base salary + 11% super.
• Free parking onsite; close to train station.
• Free coffee/hot chocolate/ tea.

At Prysmian, they’re committed to caring about you. Prysmian strives to create an environment of trust and empowerment where your contribution is valued, where your well-being counts.

What you'll need to succeed:

• Ability to engage effectively with stakeholders across the business
• Proven team member who can maintain effective and harmonious working relationships with colleagues and customers
• A passion for learning and personal growth, with meaningful focus on sales development
• Ability to cope and work with disruption and adapt to changing priorities
• Have excellent general problem-solving skills

Your responsibilities include:

• Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders contracts and sales orders.
• Effectively manage customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, price escalation, call offs, blocked orders, code generation, customer complaints, credits, returns QA issues etc.
• Maintain service continuity to your customers in your absence, by providing training as needed to your back up ensuring documented procedures and instructions are maintained.
• Maintain fast efficient communication with customers on services offered and services standards to be achieved.
• Proactively communicate with the commercial manager and external staff regarding customer needs.
• Use the tools, processes and systems provided to effectively achieve the defined KPI's.
• Work closely with the Trade and Installer team to meet or exceed plan for CM$, volume for the channel.
• Provide both administrative and sales support to the team.
• Proactively participate in continuous improvement initiatives and activities with focus on improvements of our customer service and reduction in waste.
• Collaboration with all areas of the business to ensure the Prysmian brand is maintained.
• Be positive and bring enthusiasm to the team and celebrate success.
• Take reasonable care to ensure health and safety of yourself and others while adhering to the WHS guidelines and directives.
• Follow compliance requirements.

APPLY TODAY!