Customer Care Intern (Start ASAP)

The Planet’s Pathways!

At Prysmian, we are leading the energy transition and digitalisation globally, committed to driving sustainable solutions and innovative practices.

About the role:

We are currently looking for two Customer Care Interns to join our team on a 12months fixed term contract. This is a great opportunity for a recent Graduate who would like to get experience and be a part of a collaborative team. This is a paid fulltime internship based in Liverpool with immediate start available. 

Your responsibilities include:

• Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders contracts and sales orders
• Effectively manage customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, price escalation, call offs, blocked orders, code generation, customer complaints, credits, returns QA issues etc
• Maintain service continuity to your customers in your absence, by providing training as needed to your back up ensuring documented procedures and instructions are maintained
• Maintain fast efficient communication with customers on services offered and services standards to be achieved
• Proactively communicate with the commercial manager and external staff regarding customer needs
• Use the tools, processes and systems provided to effectively achieve the defined KPI's
• Work closely with the Trade and Installer team to meet or exceed plan for CM$, volume for the channel
• Provide both administrative and sales support to the team
• Proactively participate in continuous improvement initiatives and activities with focus on improvements of our customer service and reduction in waste
• Collaboration with all areas of the business to ensure the Prysmian brand is maintained
• Be positive and bring enthusiasm to the team and celebrate success
• Take reasonable care to ensure health and safety of yourself and others while adhering to the WHS guidelines and directives.
• Follow compliance requirements

What you'll need to succeed:

• Ability to engage effectively with stakeholders across the business
• Proven team member who can maintain effective and harmonious working relationships with colleagues and customers
• A passion for learning and personal growth, with meaningful focus on sales development
• Ability to cope and work with disruption and adapt to changing priorities
• Have excellent general problem-solving skills

Perks of joining the team:

• A competitive internship remuneration package, including base salary + 11.5% super.
• Free parking onsite; close to train station.
• Regularly free events and BBQ:s
• Rewards program

APPLY TODAY!