Claims Foundation Program (Rolling Intake)

TAL Claims Foundation Program presents itself as the perfect opportunity to anyone looking for a progressive and meaningful corporate career, and for those with an Allied Health, Nursing, or medical background. 

After completing 16-weeks of a structured industry leading learning program, students on the program will qualify as a Claims Consultant enabling you to work as part of the broader TAL Claims ecosystem at TAL, supporting Australia’s largest superfunds and their members to assess Life Insurance Claims. 

As a trainee on the Claims Foundation Program, you will receive.

• 16 weeks full-time structured professional development program. The next cohort commences full time on October 30th 2023.
• 5 weeks of theoretical industry and regulatory training followed by hands-on practical experience, learning on the job, managing Life Insurance Claims with a dedicated trainer.
• An industry recognised qualification, Certificate IV in Life Insurance
• Access to a team of career mentors and technical specialists to help you navigate your career.

Specifically, this will include the topics:

• What life insurance is
• The different types of life insurance
• The different ways life insurance can be obtained by our customers
• The legislation that sits behind life insurance policies and the assessment timeframes.
• How to assess a life insurance claim
• A basic understanding of medical terminology and medical conditions to assist when assessing claims.

On a day-to-day basis you will:

• Independently manage a portfolio of life insurance claims end-to-end
• Assess, analyse, calculate, and finalise claims payments
• Work with a team of external and internal specialists in the health and medical industry to assess life insurance claims.
• Work with our customers and partners while providing exceptional customer service and compliance.
• Participate in case conferences, peer case discussions, and instructing third party service providers

Who we are looking for:

We’re looking for individuals with transferable skills and knowledge and for those who are looking for a progressive and rewarding career in the Life Insurance industry. We will consider all work backgrounds; however, tertiary qualifications in the following disciplines will be highly regarded:

• Nursing
• Allied Health, Physiotherapy, Chiropracting, Remedial Massage or Sports Injury Management.
• Medical administration
• Counselling or Psychology
• Accounting, Legal, Finance and Tax Professionals.

Key skills that we will consider include:

• Good communication skills, and the ability to build rapport and empathy with customers during difficult times
• An innate curiosity and passion to continue to learn
• A high attention to detail
• Experience with supporting people through crisis management, rehabilitation or recovery and utilising your knowledge towards a role where you can continue servicing and helping people but in a corporate environment.

Our Benefits:

• TAL is committed to providing professional and educational support so that you can excel in your role, 
• Company-paid income protection insurance, and life and total + permanent disability insurance.
• Discounted private health insurance plans with NIB.
• Wellbeing resources to support your physical, nutritional, mental, and financial health.
• Our Sydney offices have fitness facilities, a fully equipped onsite gym, daily onsite classes in Boxing, HIIT, Yoga, Pilates, Zumba.
• End of trip facilities including bike racks and showers,
• Our Melbourne office is currently relocating and will have the same facilities by early 2024.
• Discounts on everyday spending at over 350 popular Australian stores.
• Community Days - paid leave to give back to the community either volunteering, mentoring, or fundraising causes of your choice.
• Blended ways of working - mix of working from home and in the office.
• Parental Leave - Support following the birth or adoption of a child. Permanent full time and part time employees are entitled to 12 weeks paid parental leave within 12 months of your child’s birth.
• Flexible Work Arrangements - These arrangements include work from home, flexible working hours, part time work and job sharing (once initial training has been completed).
• TAL’s Social Club - with a calendar of events and activities each month, you will be sure to find something that appeals to you, whilst having fun along the way.
• Learning and Development Access to world class learning and development programs in Leadership, Project Management, Change Management to name a few!