Xero New Zealand
2023 IT Support Graduate (Auckland) (Feb 2023)
Auckland
Opportunity expired
Opportunity details
- Graduate Job or Program
- NZD 60,000 - 70,000 / Year
- 1-2 vacancies
- Apply by 19 May 2022
- Start date 19 Feb 2023
The role
As a graduate of the Xero internal IT team, you’ll be responsible for providing outstanding customer service and support to Xero’s rapidly growing internal user base. As this is a user-facing role, you’ll be a highly visible representative of our team, providing other Xero staff with the tools they need to do the best work of their lives.
IT support is not just dedicated to providing world-class technical support and technology, we’re also dedicated to providing the highest levels of service to our users.
At Xero, you’ll have access to the latest technology and work with world-class IT management software. We use both Windows and Mac, so you’ll get to experience a broad range of different IT solutions.
During your time as a graduate, you’ll get to work with our global IT Support team, spend time learning from our infrastructure and compliance team, and be introduced to different aspects of the people systems environment.
What we’d like to see from you
You’ll be a great listener, an out-of-the-box thinker and someone who thrives in a fast-paced environment.
We’re looking for applicants with a technology-focused degree such as computer science, or someone in the process of gaining a comparable qualification.
Ideally, you’ll:
- have a passion and excitement for technology
- possess outstanding interpersonal and customer service skills
- have great written and verbal skills
- demonstrate great multi-tasking and time management skills
- be a logical problem solver
- work well both autonomously, and in a team environment
If this sounds like you, get in touch! We’d love to hear from you.
How to apply
Due to the number of applications we receive, we ask that you only apply for one role in one location. Please take some time to research each opportunity available before submitting your application.
Hiring criteria
- No experience required
- New Zealand Temporary Work Visa +more
- Engineering & Mathematics +more
- Associate Degree or higher
Reviews
I am a grad so I'm continuously learning new skills which is awesome and i've really enjoyed the challenge so far. I work alongside my team everyday to try and accomplish the goals we have.
I am mostly here to spend my graduate year learning about Xero's processes and tools so that I can perform efficiently in the future.
Conduct research studies: interviews, create screeners, write interview guides, generate findings to inform design decisions. Support senior researchers in complex studies.
About the employer
Xero New Zealand
4.5
1,000 - 50,000 employees
Technology
Our purpose is to make life better for people in small business, their advisers, and communities around the world.
Pros and cons of working at Xero New Zealand
Pros
The work environment is really friendly and welcoming, which makes it easy to feel comfortable to come in as a beginner and learn without being judged.
The work-life balance is really good and encouraged, which takes the stress off work in general.
It's a great place to start my career because there are a lot of opportunities for growth.
The company culture is very inclusive, warm, friendly, and human-oriented.
The company is really flexible with work hours and is happy for you to work remotely whenever.
Cons
Pay is lower than I would like.
Expectations can be unclear.
Sometimes have to take meetings at inconvenient times due to time zones.
Loads of meetings, sometimes not very useful meetings either.
Because it is a global company, sometimes we have meetings with people around the world. The timezone difference can be tiring, but it is not happening often.