ANZ Contact Centre Graduate Programs & Internships

Our purpose at ANZ is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

The ANZ values are the foundation of how we work and support our customers.

• Integrity – We are honest and fair
• Collaboration – We work together for the customer
• Accountability – We take ownership and get things done
• Respect – We care for all those we serve
• Excellence –We challenge ourselves to be better

Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa

Your world, your way – ANZ celebrating all things Māori

We work flexibly at ANZ. Talk to us about how our roles could be flexible for you.

About The ANZ Contact Centre Role:

You will be the first point of contact answering inbound enquires from our customers. Dealing with a wide range of queries, from simple to more complex and challenging situations. You will need to identify the needs of your customer whilst delivering exceptional customer service.

This is a fantastic opportunity to start a banking career with the Contact Centre. We are committed to ensuring quality people grow and develop into further pathways within ANZ.

In this role, you would have the opportunity to:

• Receive inbound calls from new and existing customers, assisting with their banking needs;
• Build positive relationships with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate;
• Demonstrate living the ANZ Values with customers and colleagues.

You will be supported with an initial (fully paid) 12-week training course and ongoing coaching to help you develop the skills required to be successful.

To be successful in this role, you will need to bring the following:

• The ability to identify the needs of your customer and exceed their expectations;
• Resilient and empathetic nature, capable of connecting with a diverse range of people;
• Effective questioning and strong listening skills to find appropriate solutions and make accurate decisions; and
• A clear, well-spoken phone manner and a desire for continuous learning in an evolving and fast pace environment.