Schneider Electric Australia & New Zealand
Software Technical Support Engineer (Rolling Intake)
Sydney
Opportunity expired
Opportunity details
- Graduate Job or Program
- Apply by 11 Mar 2024
- Start date Ongoing
Job Description
At Schneider Electric we believe access to energy and digital is a basic human right. We are an innovative company that strongly believes in playing our part in the environmental challenges facing our world, at the same time providing cutting-edge technology to our customers to achieve their goals.
Why work for the Software Support Team?
We are a dynamic, young, enthusiastic, and talented team with varied levels of experience in the automation field. We have a flexible approach to work and love to meet each other at our world-class office located at Macquarie Park in Sydney or on the team’s chat. There are plenty of training opportunities and working for us ensures that you have exposure to the rest of the business which aids in enhancing your learnings. Our customer base is varied with a large number of national infrastructure utilities, Industries and system integrators across Australia and New Zealand.
About the Job:
As a Software Technical Support Engineer, you will be passionate about our customer’s success, will ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support - GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA
Specific responsibilities will include but not be limited to:
- Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers
- Accurate and timely documentation of activities and findings in the case management system
- Contribution to digital self-help materials to improve customer experience via tech notes
- Collaboration with colleagues in other support centres and departments
About You:
You are curious, enthusiastic, bold and fearless with an engineering mind that loves to understand how things work or how to understand and fix what does not work. You are unfazed by challenges, love to learn every day, think outside the box and get to the bottom of issues. This job also will explore your ability to explain to others what you learnt.
We’re not looking for just anyone, we never have, we’re appealing to the individuals who look beyond what is just in front of them, and apply innovative, inclusive, and result-centric strategies to problem-solving. Your curiosity and passion to learn every day would make you an ideal candidate!
In addition, you possess the following relevant skills and attributes:
- Tertiary qualification in engineering or computer science complemented by a basic understanding of software and automation hardware communications/setup.
- Skills with AVEVA System Platform and Plant SCADA or GEO SCADA would be advantageous
That’s all the functional stuff but equally critical is your energy, curiosity, customer focus and ability to collaborate extensively, remaining a selfless and committed team player. If you don’t meet all the criteria listed above, don’t worry! If the role excites you, and you’re eager to learn we would love to hear from you!
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
About Our Company
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
- €25.7bn global revenue
- 137 000+ employees in 100+ countries
- 45% of revenue from IoT
- 5% of revenue devoted to R&D
Watch this video to learn more about what it's like to work at Schneider Electric.
You must submit an online application to be considered for any position with us. This position will be posted until filled
Hiring criteria
- No experience required
- Australian Citizen +more
- Engineering & Mathematics +more
- Bachelor or higher
Reviews
I am more of post-sales. Thus, I interact a lot with customers remotely, either via Email or a phone call. As a graduate, you take a longer time to solve something for the customer and it can be quite pressurizing if the customer's situation is urgent. However, you get to learn a lot through the customer's application.
Digital Tools rollout and support
They didn't just give me busy work, rather meaningful projects.
About the employer
Schneider Electric Australia & New Zealand
4.1
> 100,000 employees
Technology
Our connected technologies reshape industries, transform cities & enrich lives. Join us in solving today's energy challenges!
Pros and cons of working at Schneider Electric Australia & New Zealand
Pros
Fantastic work culture, having compared notes with others from my graduating class there doesn’t seem to be many places that are this welcoming and open.
The flexible hours of my work day, allowing me to start and finish when I need to.
People are very supportive. My co-workers or managers are always willing to answer my questions if I get stuck on tasks.
Lot of opportunities to grow your career, good work-life balance, helpful teammates.
There is a great degree of diversity in backgrounds and profession - there is a lot of room to learn.
Cons
Challenging to navigate a global and large organisation at times.
Sometimes you can feel overwhelmed as there is such a large product portfolio and no singular hub for information and resources.
Some work is very aligned with background/passions and some is what you have to do to get the work done.
SE is so big that it can be difficult to navigate or find the right person for help. Change can also take a while.
The office location is too far and sometimes travelling to regional sites.